Refund Policy

Introduction

Payments for BudgetSpider subscriptions are processed by Paddle as Merchant of Record.

BudgetSpider is operated by Bridgemark (Pty) Ltd, trading as Bridgemark Innovations.

1. How Refunds Are Handled

Refund requests are handled in accordance with Paddle's applicable refund policy and applicable consumer protection laws.

We cooperate with Paddle to help resolve valid refund requests and to provide supporting account or transaction information when required.

2. Cancellation and Refunds Are Separate

Cancelling your subscription stops future renewals. Cancellation does not automatically refund a payment that has already been completed.

If you want a refund for a completed payment, submit a refund request through Paddle's payment support channels or contact us and we will assist with the process.

3. Statutory Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.

4. Merchant of Record and Billing Responsibility

Paddle manages payment processing and refund execution as Merchant of Record. Bridgemark (Pty) Ltd, trading as Bridgemark Innovations remains responsible for operating the BudgetSpider service and supporting account-related queries.

5. How to Request Help With a Refund

You can contact support@budgetspider.com and we will help you submit or follow up on your refund request with Paddle.

To speed up support, include:

• Full name
• Account email
• Approximate purchase date
• Transaction reference or receipt details (if available)

6. Contact

Questions about this policy?

If you have any questions regarding this document, please contact:

support@budgetspider.com

Website: https://budgetspider.com

Company: Bridgemark (Pty) Ltd, trading as Bridgemark Innovations, Botswana

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